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	<title>andremiller.net &#187; Windows</title>
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	<link>http://www.andremiller.net</link>
	<description>Andre Miller</description>
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		<title>Starting Microsoft Outlook 2007 on Acer Vista system gives MSVCR80.dll was not found error</title>
		<link>http://www.andremiller.net/content/starting-microsoft-outlook-2007-acer-vista-system-gives-msvcr80dll-was-not-found-error</link>
		<comments>http://www.andremiller.net/content/starting-microsoft-outlook-2007-acer-vista-system-gives-msvcr80dll-was-not-found-error#comments</comments>
		<pubDate>Wed, 09 Jan 2008 07:18:12 +0000</pubDate>
		<dc:creator>andre</dc:creator>
				<category><![CDATA[System Administration]]></category>
		<category><![CDATA[Acer]]></category>
		<category><![CDATA[Microsoft Office]]></category>
		<category><![CDATA[Outlook]]></category>
		<category><![CDATA[Windows]]></category>

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		<description><![CDATA[On a recent Acer laptop (TravelMate 5620) running Vista I installed Microsoft Office 2007 and Outlook worked the first time, but after opening it a second time it gave me an error message, saying that "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem." After numerous attempts to restart Office I either received this error message or it tried to re-install itself.

<img src="http://www.andremiller.net/files/acer_outlook_error.png" />

]]></description>
			<content:encoded><![CDATA[<p>On a recent Acer laptop (TravelMate 5620) running Vista I installed Microsoft Office 2007 and Outlook worked the first time, but after opening it a second time it gave me an error message, saying that &#8220;This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem.&#8221; After numerous attempts to restart Office I either received this error message or it tried to re-install itself.</p>
<p><img src="http://www.andremiller.net/files/acer_outlook_error.png" alt="" /></p>
<p>Turns out the problem is caused by the Acer eDataSecurity Outlook Add-in which is installed automatically on your new Acer system. This Add-in is not compatible with Microsoft Office 2007 so you either need to uninstall Acer eDataSecurity from the Windows Control Panel or disable the Add-in.</p>
<p>I opted for disabling the Add-in as I used other features of Acer eDataSecurity. The catch was that to disable the Add-in using conventional means you need to do it from within Outlook, but Outlook won&#8217;t start with this Add-in enabled! To get around this I used a registry editor to disable it.</p>
<p>Open your registry editor by running &#8220;regedt32&#8243; and browse to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\OAddin.Addin</p>
<p><img src="http://www.andremiller.net/files/acer_outlook_regedit1.png" alt="" /></p>
<p>Then change the value of the LoadBehaviour key and change it to 0. This will disable the Add-in.</p>
<p><img src="http://www.andremiller.net/files/acer_outlook_regedit2.png" alt="" /></p>
<p>But, Outlook still won&#8217;t start! The problem is that the Add-in has already done its damage to Outlook and by disabling it all we&#8217;ve done is prevent it from corrupting Outlook the next time it runs.</p>
<p>What the Add-in did was modify or remove the &#8220;outlook.exe.manifest&#8221; file from the Microsoft Office installation directory (by default, this is C:\Program Files\Microsoft Office\Office12). This file is hidden, if you would like to see it in the directory listing, enable viewing of hidden files (Tools-&gt;Folder Options-&gt;View Tab-&gt;Files and Folders-&gt;Hidden files and folders-&gt;Show hidden files and folders)</p>
<p>We need to repair that file before Outlook will start and Microsoft has provided us with a tool to do this, installed as part of Office 2007. Go to your Start Menu, All Programs -&gt; Microsoft Office -&gt; Microsoft Office Tools -&gt; Microsoft Office Diagnostics.</p>
<p>Let Microsoft Office Diagnostics finish its run and it should mention under Setup Diagnostic that it repaired all Microsoft Office installation problems it could find.</p>
<p><img src="http://www.andremiller.net/files/acer_outlook_msdiag.png" alt="" /></p>
<p>Office 2007 should now start.</p>
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