Starting Microsoft Outlook 2007 on Acer Vista system gives MSVCR80.dll was not found error
On a recent Acer laptop (TravelMate 5620) running Vista I installed Microsoft Office 2007 and Outlook worked the first time, but after opening it a second time it gave me an error message, saying that "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem." After numerous attempts to restart Office I either received this error message or it tried to re-install itself.
Turns out the problem is caused by the Acer eDataSecurity Outlook Add-in which is installed automatically on your new Acer system. This Add-in is not compatible with Microsoft Office 2007 so you either need to uninstall Acer eDataSecurity from the Windows Control Panel or disable the Add-in.
I opted for disabling the Add-in as I used other features of Acer eDataSecurity. The catch was that to disable the Add-in using conventional means you need to do it from within Outlook, but Outlook won't start with this Add-in enabled! To get around this I used a registry editor to disable it.
Open your registry editor by running "regedt32" and browse to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\OAddin.Addin
Then change the value of the LoadBehaviour key and change it to 0. This will disable the Add-in.
But, Outlook still won't start! The problem is that the Add-in has already done its damage to Outlook and by disabling it all we've done is prevent it from corrupting Outlook the next time it runs.
What the Add-in did was modify or remove the "outlook.exe.manifest" file from the Microsoft Office installation directory (by default, this is C:\Program Files\Microsoft Office\Office12). This file is hidden, if you would like to see it in the directory listing, enable viewing of hidden files (Tools->Folder Options->View Tab->Files and Folders->Hidden files and folders->Show hidden files and folders)
We need to repair that file before Outlook will start and Microsoft has provided us with a tool to do this, installed as part of Office 2007. Go to your Start Menu, All Programs -> Microsoft Office -> Microsoft Office Tools -> Microsoft Office Diagnostics.
Let Microsoft Office Diagnostics finish its run and it should mention under Setup Diagnostic that it repaired all Microsoft Office installation problems it could find.
Office 2007 should now start.
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Same problem on Acer Aspire
Same problem on Acer Aspire 9920 after installing sp1....uninstalled acer management security, uninstalled office2007, rebooted, installed office2007 without sp1 and it works....
Thanks to everybody for this contribution.
Another Fix
Dear All,
I’ve had this issue before and eData Management Security was blocking the Outlook so I’ve un-installed the eData Management and then re-install the Outlook and everything is working fine now :)
THANKYOU
FFS why do they install the damn trial in the first place knowing it won't work. your a life saver. thought i'd bought office for nothing lol
Outlook problems with Vista
Thanks so much! Very detailed and considerate posting of an incredibly difficult issue with no official information available anywhere! I wondered why when I bought my Acer Aspire 5270Z it had preloaded Office with NO outlook.
I too had to uninstall and reinstall office after the procedures outlined above, as well as remove edata.
Nonetheless, am very pleased it is finally functioning after some 24 hours of stuffing around.
Thanks so much for extending your expertise and time to the rest of us. There should be more people like you in the world.
:-)
This really have solved the problem im my case
Thank you Andre Miller your solution worked fine with my acer 5920G and my outlook 2007. Well done
Sale problem
I really was optomistic that this would help but it didn't. I did all the steps mentioned above and restarted, still got the error. I uninstalled norton, acer edata security management, and uninstalled office. I rebooted and reinstalled office 2007, still got the error. I have an acer extensa 5420-5687. Any other suggestions? I am switching to Mozilla Thunderbird until a solution that works for me comes about.
For the fast....
Andre Miller, Thank you very much. I own three computers, all (new) Acers, and all have, or rather had the same problem. Your fix works great.
But for the fast typists among us, there's a little improvement to the tip:
It occured to me that the installation procedure of Outlook 2007 is rather slow. In this case, it can help you to solve this problem even before it occurs!
If installation of outlook2007 is at approximately 80%, the application has already been registered in the registry, and at that time there's just enough time to go to the registry, edit the value of the registry key according to your description, and then save the registry. You will be finished doing that before Outlook 2007 starts the first time, so the problem will never occur. Hence you don't need the repair procedure afterwards ;-)
Many thanks!
Erik.
Super
Merci pour cette info Ca marche j'étais au bord de la crise de nerf
Solution from Acer support
Reinstall MSN Messenger. After that, run the patch below to regain Msn running with administrator credentials:
http://www.acerpanam.com/synapse/data/7117/documents/eDSMSN81patch.exe
Regards,
Mienzelf
Thanks!!!
Mine is Aspire 5610Z and really do appreciate the solution I found here!
After the registry change I had to uninstall and reinstall Office 2007. Just running the office diagnostic tool didn't fix it.
Now I can buy Moto Q and sync with my Outlook! :)
Any idea what Acer or
Any idea what Acer or Microsoft are going to do to address this???
This works - nothing else out there does
new acer 5920/ vista / outlook 2007 have been at it for 6 hours now, and this is the solution - uninstalling that update finally did it. repaired office rather than reinstalling and seems to be ok at mo.
thank you so much - esecurity entirely uninstalled at this point, but i can work backwards once i have time...
Excellent Dude well done
Excellent Dude well done fixed my problem with the RECA too :)
Solved
The problem comes from the acer escure data management that is installed with oem windows vista.
You uninstall, and repair office, and it's ok
THANKS AndreMiller
It really fixed the problem on ACER TravelMate 4720 too. Thanks a lot!!!
Check this
I try it my self and it works. Be carefule if you update. Do not install update number KB946983 for microsoft outlook because it will ruin everything and you will be back to zero.
I tried it too! And yes, the
I tried it too! And yes, the security update KB946983 for outlook must not be installed again!
After doing the above described procedure with regedt32, I removed and reinstalled the Office completely, because Microsoft Office Diagnostic couldn't help!
Then I installed SP1 and the other security updates of office. Unfortunately I then encountered the problem with the MSVCR80.dll again! Uninstalling the KB946983 fixed the problem again ;-)
Outlook 2007 is now working on my Acer Aspire 5682.
Thank you
Same problem on Aspire 7720G, now it's OK. Thanks
Worked !. Thank You ACER
Worked !. Thank You
ACER Extensa 5620 - 6830 with Vista
It really works! Thank you
It really works! Thank you very much! You help me a lot.
thank u!
AndreMiller, u r great!!!
It solved the problem on my Aspire 5920! ;-)
It worked
Thank you very much, I tried many method found on Internet but only this one worked.
Un-Install office 2007, reboot, Install Office 2007 again, then use this method to solve the problem, it worked.
Oh my God thank you so much!
Oh my God thank you so much! I have looked everywhere for the solution to this problem and you guys are the only place I could find that give clear and concise answers and directions. It was so easy and straightforward. Thank you!
May God Bless Helpful People Like Yourself
Thank you. It worked for me too.
This was an extremely well
This was an extremely well thought out response. The fix for me work exactly as you laid out. I have a new Acer 5720-6514 w/250GB HD and 3GB RAM. This is one of their latest machines. This is a serious problem for ACER as I'm sure tens of thousands of people will be migrating to Outlook 2007 on their machines.
status update
after installing microsoft offcie 2007 SP1, the error is back...this definitely has something to do with the SP1...
status update
I have a Acer Aspire M5630 Quad Core desktop that I bought at BestBuy 2 days ago (January 29, 2008) -- it has the same problem.
I tried this here -- did not work.
I tried many recommendations on different blogs (even German and French ones) -- removing Norton/Symantec, registry edits, change outlook.manifest.exe folder location, etc. -- did not work
Here is what worked so far:
1. totally uninstalled Microsoft Office 2007, rebooted,
2. uninstalled the Microsoft Office 2007 Home and Student (trial) version that came with the Acer, uninstalled the Microsoft Office 2007 Authorization/Verification software (whatever it is called -- don't remember), rebooted
3. removed Acer's eData Security Management under remove programs in Vista, rebooted,
4. reinstalled Microsoft Office 2007, rebooted
5. have not yet installed Office 2007 SP1...(I'm worried it will screw things up, but it might be ok)
5. Outlook will open up everytime and still has the previously created accounts/profiles...
I suspect the problem has something to do with Acer's eData Security Management application and/or the Office 2007 SP1, although I am not sure....all I know is that Office 2007 works now for the first time on this PC...
For your help
No problem with Office SP1 .Do not install KB946983.
second thoughts
I thought this would work, but I still get the error... it didn't work! Any further suggestions?
thank you thank you thank you
I have a new Acer Quad core desktop (aspire M5630) that has the exact same problem when running outlook 2007. thank you for your solution!!!
Thank you thank you thank you
I run Outlook 2003 from my Acer Aspire 5110. It has been working fine except that creating a new message or calendar item in Outlook clears my clipboard. It's been a major annoyance anytime I want to paste something into an email. I had no idea it was related to Acer Edatasecurity.
I disabled the edatasecurity add-in in outlook at: Tools, Options, Other, Advanced Options dialog then clicked the COM add-ins button.
This fix is lifechanging. THANK YOU!!!!
Re:Starting Microsoft Outlook 2007 on Acer Vista system gives MS
Thank you for posting this fix. Had same problem with my Aspire 5630, this fixed it. :-)
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